Delivery

Shipping and returns

Returns Policy
You may return your "Tools By Hollie" package, unopened and undamaged within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many 
cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

Shipping

We can ship to virtually any address in the world.
Postage for "Seam Allowance Guide by Hollie" is free.

 
My order has gone missing, what now?
If you haven't received your parcel within 3 weeks of order please email: hollie@toolsbyhollie.com.
Occasionally they are held up by customs or do go missing. We want happy customers and a new package will be sent straight away.

 
Woops, I had the wrong address in my PayPal account.
Doh! This totally sucks but there is no way we can know this is not your correct address.
First things first.. change your address in Paypal.
Secondly, we are sorry but we can't send you another one for free , but really feel your pain.
However, our parcels have a return address and if/'when the original one arrives back safely to us we will refund the total amount straight away.
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